Nenah Sylver, PhD - Rife Frequency Therapy Healing Specialist and Author

Frequently Asked Questions - PDF (Mac/Win)

We have been receiving a number of questions about our books and eBooks and we wish to answer them here. As new problems are reported to us, we update this page to answer them so please come back here often to check for new information.

Note: This page is for those using our PDF eBooks (for Macintosh or Windows).
If you're using Secure-eBooks for Windows, Click here for our Windows Secure-eBook Support

Latest update: August 13, 2009

About Buying and Downloading

Q: I have both Windows and Macintosh systems and do not want to pay for each version. What do you recommend?
A: Buy the Macintosh PDF version, which will also work on Windows systems as well

Q: Are there printed and bound books available?
A: The entire new Rife Handbook of Frequency Therapy, with a Holistic Health Primer was published in August 2009 in hardcover. It is also available as an eBook. Having it in eBook format allows us to release the book at a lower price than the printed/bound version, with no shipping charges. There are currrently no plans to release the Frequency Directory, or any other chapter, as a seperate printed book.

Q: I can see the sizes of the Sample eBooks, but how large are the Full versions?
A: With the Macintosh version, the sample file really is just a sample (that is why it is much smaller). When the customer buys it, he or she is sent a new file with the whole eBook and that is about 30MB in size.

Q: I downloaded the eBook, but I get an error message when trying to open it?
A: The most common reason for this is that the file was not properly downloaded. This happens often with dial-up connections where the connection was stopped before the file was fully downloaded. We give the file size next to each downloadable file. If your downloaded file is smaller then you need to download the file again. For example, our Rife Handbook PDF is 29.7MB and this will take some time to download on dial-up connections.

About the eBook itself - Macintosh PDF edition

Q: I placed my order, yet I have not received my eBooks!
A: For technical reasons, the PDF versions are currently being sent out manually. You should receive it during the next working day, usually within 24-48 hours (Monday-Friday). If we have not sent* you your PDF eBook within 48h (workdays) we will grant you an additional 3 months Rife Forum Premium membership (total 6 months) as compensation. Please note this when applying for forum upgrade.

* We are not responsible for delays caused by our emails being delayed by spam filters, etc. or if your mailbox is full and cannot accect our emai.

Q: I downloaded the pdf file on my Mac, but it does not display properly (see image)! What can I do?

A: The macintosh PDF Preview feature system is not compatible with encrypted PDF files. The file cannot be opened using PREVIEW! What needs to be done is to drag the PDF file to the Adobe Acrobat Reader application icon, which then asks for the password and properly opens the PDF file.

If Acrobat Reader is not installed on your Mac, please click on the following icon to install it:

Q: I bought the Rife Handbook and activated it, but cannot see the Sauna book. Is there something else I need to do?
A: Both eBooks are in the same file. Go to the very first page where you will see both front covers side by side. Click on the Sauna book cover and your Sauna book will be displayed.

Q: Will the PDF version work on other operating systems?
A: The PDF version should work on any system that supports 128 bit encrypted PDF files compatible with Acrobat 7 or later. However, we cannot support use on systems other than Windows and Macintosh.

Q: Why does each eBook page have the watermark, “Low-res, not for printing?” Does this mean I can’t print my copy?
A: You can print your eBook. The lighter type in the background of each page is called a “watermark.” Having a watermark still allows you to print, in clear and readable type. If this file were given to a printer and binder of an actual book, the watermark lets the printer know that a different file should be used to print the actual book. (Be assured, however, that the eBook and the printed and bound book will look the same on the inside). If you have a version of the Rife Handbook and see this watermark, you need to download the eBook again to get the latest version which now has an index and does not have the "LOW-RES" watermark.

Q: Can I take the eBook to the printers to get a double sided copy?
A: As the Macintosh eBook is in PDF format, it is technically possible to take the PDF file to a printer for double sided printing. They will only be able to use the PDF file if they also have your password as well. Remember, your license only permits you to print copies for your own personal use.

Q: I am having problems printing the eBook - What can I do?
A: As there are so many different types of printer available, you first need to check you can print normally from Adobe Acrobat Reader using a normal PDF file. If this does not work, then you need to ensure PDF printing works properly with other PDF files before contacting us. Please note that it is NOT possible to print to a PDF printer driver (which would create a new PDF eBook) from our secured PDF document.

If you can print perfectly from a normal PDF document, but not from our secured eBook, then please check the version of Adobe Reader you are using. If it is less than 7, then you will need to upgrade before printing is possible, if less than 9 then we recommend upgrading to the latest version. If you are using a PDF reader that does not come from Adobe, please download and install the latest Adobe Reader on your system.

About the Hardcover Rife Handbook

Q: Is there a printed and bound Rife Handbook available?
A: The hardcover edition of The Rife Handbook was published in August 2009. It's available from Barner Books, which is Nenah's official Sales and Shipping Agent. They will ship the book to any country in the world.

Q: After buying the Rife eBook I decided I wanted the Hardcover version instead. How do I upgrade from the eBook to the printed and bound hardcover Rife Handbook?
A: It is not possible to upgrade or switch from the eBook to the Hardcover edition of The Rife Handbook. The Rife eBook and the Hardcover edition are produced and processed by two entirely different companies, so they are not interchangable. And remember, once an eBook activation code has been sent to you, there are no refunds. If you do purchase both the Rife eBook and the hardcover version, you are entitled to a free DVD as well.

Other Issues

Q: I tried to subscribe to the "RSS Feed" to be informed of updates, and just got a strange page
A: RSS Feeds are a releatively new way of keeping yourself informed about updates, news, etc. All current Webbrowsers have news readers built in to them. If you are using an older version of Internet Explorer than version 7, then it will not regognise the page and you will just see a list of codes. We recommend you upgrade your webbrowser to the latest version - a good idea anyway as such browsers are more secure and easier to use as well.

Q: I wanted to upgrade from the Frequency Directory, but I was unable to login.
A: The Login codes were built from your PayPal username and your Secure-eBook Activation Key. If you previously purchased the Mac PDF version of the Frequency Directory, you will need to register with us before you can access the Upgrade Page.

Hey Everyone—


For technical support, please go to Support Area.

Do not email Nenah Sylver for tech support.
Nenah is an author and wellness consultant,
not a computer maven. If you email her for tech help,
you’ll frustrate her because she’ll want to help you
and probably won’t be able to. Plus,
you’ll frustrate yourself because writing Nenah first
will delay your getting help and you'll end up
having to view the Support Area anyway.


We value you, our customers.
Thank you for your patronage.
Be well and happy.