Nenah Sylver, PhD - Rife Frequency Therapy Healing Specialist and Author

Frequently Asked Questions

We have been receiving a number of questions about our books and eBooks and we wish to answer them here. As new problems are reported to us, we update this page to answer them so please come back here often to check for new information.

Note: This page is for those using our Windows Secure eBook version.
If you're using a Mac, Click here for Macintosh PDF Support


Latest update: March 9, 2010

About Buying and Downloading

Q: I have both Windows and Macintosh systems and do not want to pay for each version. What do you recommend?
A: Buy the Macintosh PDF version, which will also work on Windows systems as well

Q: Is there a printed book available?
A: There are currrently no plans to release the Frequency Directory, or any other chapter, as a seperate printed book. The Sauna Handbook and the 2009 version of The Rife Handbook have been released in book form and can be ordered via our order pages. The eBook format allows us to offer you the "books", world-wide, at a lower price than the printed version, and with no shipping charges.

Q: I can see the sizes of the Sample eBooks, but how large are the Full versions?
A: The Secure eBook sizes we give are also the sizes for the entire eBook! That is, the sample files also contain the full eBook, although you will only see the sample pages until you activate it.

Let me explain this in simple terms using The Rife Handbook as an example:
http://www.nenahsylver.com/files/2009_Rife_Handbook_1download.exe (41MB)

When you download this file and run it on your computer, you will see the sample eBook which is about 120 pages in length. Let us assume you like what you see and decide to buy it. After completing your order, you are sent an activation key. That is a long string of characters which you need to activate the license for your eBook. As you have already downloaded the sample eBook, all you need to be is click on the ebook/Activate eBook menu and a little box appears where you can type in (or copy and paste) that activation key. Once you click on the Activate button, your sample file now reopens and you have the entire eBook. No need to download a seperate file as the Sample file actually contains the entire eBook (in fact that particular file contains both the entire Rife Handbook and the Sauna Therapy eBook.

With the Macintosh version, the situation is different. The sample file really is just a sample (that is why it is much smaller). When the customer buys it, he or she is sent a new file with the whole eBook.

Q: I downloaded the eBook, but I get an error message (e.g. "not a valid win32 application") when trying to open it?
A: The most common reason for this is that the file was not properly downloaded. This happens often with dial-up connections where the connection was stopped before the file was fully downloaded. We give the file size next to each downloadable file. If your downloaded file is smaller then you need to download the file again. For example, our Rife Handbook is 40.9MB and this will take some time to download on dial-up connections. Please follow our detailed instructions on how to download your eBook.


Q: I downloaded the eBook, but when I open it, I get a "Seek failed on" or "Unable to Activate" error (see pictures below)?
A: This happens mainly on PCs running Windows Vista when the eBook has been downloaded to a temporary folder (by clicking on Run instead of Save). Security settings on Vista prevent files in a temporary directory contacting our eBook server. Please download the eBook to your Desktop before running it and this should solve your problem. Please follow our detailed instructions on how to download your eBook.

About the eBook itself - Windows secure-ebook

Q: I received an email - What do I do now?
A: Please follow the instructions in the email. You will be directed to a download page where you will find full instructions. Detailed download instructions can be found here.

Q: I downloaded the eBook and it will not open in my PDF reader. What do I do now?
A: Our secure-ebook files cannot be opened in Acrobat directly. Please click on the .exe file instead, which will open your acrobat reader by itself.

Q: I clicked on the eBook (.exe) file, but it would not start properly!
A: This is usually caused by an old version of Adobe Acrobat reader being installed on your system. Before you can use our eBook, you need to have Adobe Acrobat version 7 or higher installed on your system.



Q: I downloaded the eBook and opened it, but it is only a sample - Where is my full eBook?
A: Our secure-ebooks display a sample until they are activated. Full activation instructions can be found here.

Q: I downloaded and activated the Frequency Directory and can see the green "LED" in the top right hand corner. However, something must be wrong because it starts with Chapter 5 and I see page numbers 411- 611! Where is the rest of the eBook?
A: The Frequency Directory consists of Chapter 5 of the Rife Handbook of Frequency Therapy and is 204-pages in length (you will see the page numbers 411-612 which are the respective page numbers from the Rife Handbook it has been excerpted from). If you can see the green "LED" on the top right, then your eBook has been properly activated.

If you wish to upgrade to the full Rife Handbook (762 pages), you can do so here from $38. You will need to login with your full name and your activation key as a password. If you have problems with this, click on the register button and login with you name and activation key.


Q: I bought the Rife Handbook and activated it, but cannot see the Sauna book. Is there something else I need to do?
A: While viewing the Rife Handbook, click on the eBook menu (top left) and you will see both eBooks listed. Select "2) The Holistic Handbook of Sauna Therapy" and your Sauna book will be displayed.



Q: Why does each eBook page say, “LOW-RES, NOT PRINT READY" (watermark). Does this mean I can’t print my copy?
A: You can print your eBook. The lighter type in the background of each page is called a “watermark.” Having a watermark still allows you to print, in clear and readable type. If this file were given to a printer and binder of an actual book, the watermark lets the printer know that a different file should be used to print the actual book. If you see this watermark, we recommend you download your eBook again as a new version is available. This is particually important if you have The Rife Handbook as that has an added index as well.

Q: I can view the entire eBook at home, but when I take it to the printers to get a double sided copy, they can only see a few pages, not the whole eBook. What can I do?
A: The eBook has been activated on your home computer enabling you to see the whole eBook. When you take or send the eBook file to someone else, they do not have a license so they are only able to see the sample version. Remember, your license only permits you to print copies for your own personal use. There are 3 ways of getting your eBook to work on another computer (e.g. at your printers).

• Take your computer (Laptop) to the printers, if they use your computer to print the document, they will be able to print the entire eBook.
• Deactivate your eBook at home first and then take the file to the printers with your activation key. You can then activate the eBook on their system, print the book, and then deactivate it again. When you get home, simply reactivate your eBook once more.
• If you have ordered more than one download license (up to 3 possible), and they have not all been used, you can use your key to activate the eBook at your printers (make sure they deactivate it afterwards). You can extend the number of permitted activations here (maximum of 3).

Q: I am having problems printing the eBook - What can I do?
A: As there are so many different types of printer available, you first need to check you can print normally from Adobe Acrobat Reader using a normal PDF file. If this does not work, then you need to ensure PDF printing works properly before contacting us. Please note that it is NOT possible to print to a PDF printer driver (which would create a new PDF eBook) from Secure eBooks or any secured PDF document.

If you can print perfectly from a normal PDF document, but not from your Secure eBook, then please check the version of Adobe Reader you are using. If it is less than 7, then you will need to upgrade before printing is possible, if less than 9 then we recommend upgrading to the latest version. If you are using a PDF reader that does not come from Adobe, please download and install the latest Adobe Reader on your system.

Please note that the print function under Secure-eBook only works with English and French versions of the Adobe Reader. If you have Adobe Reader installed in another language, you will have to uninstall it and then download the US version by clicking on the button below and then installing the new downloaded version of the Adobe Reader.




Q: I bought your eBook recently, and have now heard that new features are available (better navigation, printing, index, etc.). Do I need to buy the eBook again to get these features?
A: We upgrade and improve the quality of our eBooks in response to customer feedback and such upgrades are free of charge to our customers. To take advantage of these new features, simply download the eBook again. It is not necessary to reactivate your license after an upgrade.

Current Versions:
Frequency Directory - April 19, 2009. Watermark and print quality improved.
The Rife Handbook - May 29, 2009. Minor update: Contact details in Resources section updated (page 647).
Sauna Therapy Handbook - April 18, 2009. Minor cosmetic changes, watermark added.


Q: I wish to download my eBook, but I do not know where the download page is.
A: There are various downloads available depending on the eBook and version you bought. You need to determine which eBook you have and how many downloads you originally ordered (even if you have later extended your downloads). For Windows versions, click on the respective link below.

IMPORTANT: Your Activation Key will ONLY work with the respective eBook for the number of downloads originally ordered.

About the Hardcover Rife Handbook

Q: Is there a printed and bound Rife Handbook available?
A: The hardcover edition of The Rife Handbook was published in August 2009. It's available from Barner Books, which is Nenah's official Sales and Shipping Agent. They will ship the book to any country in the world.

Q: After buying the Rife eBook I decided I wanted the Hardcover version instead. How do I upgrade from the eBook to the printed and bound hardcover Rife Handbook?
A: It is not possible to upgrade or switch from the eBook to the Hardcover edition of The Rife Handbook. The Rife eBook and the Hardcover edition are produced and processed by two entirely different companies, so they are not interchangable. And remember, once an eBook activation code has been sent to you, there are no refunds. If you do purchase both the Rife eBook and the hardcover version, you are entitled to a free DVD as well.

Other Issues

Q: I tried to subscribe to the "RSS Feed" to be informed of updates, and just got a strange page
A: RSS Feeds are a releatively new way of keeping yourself informed about updates, news, etc. All current Webbrowsers have news readers built in to them. If you are using an older version of Internet Explorer than version 7, then it will not regognise the page and you will just see a list of codes. We recommend you upgrade your webbrowser to the latest version - a good idea anyway as such browsers are more secure and easier to use as well.

Q: I wanted to upgrade from the Frequency Directory, but I was unable to login.
A: The Login codes were built from your PayPal username and your Secure-eBook Activation Key. We used to ask for the invoice number and that has caused some confusion. Your username will be the same name displayed for your full name in your PayPal invoice. The Password IS NOW your Activation Key that was sent to you by email to activate your Frequency Directory eBook.

If you have problems logging in, please click on the Register button, on the Upgrade page, for further details and to register your details for use on the system.

Hey Everyone—


For technical support, please go to Support Area.

Do not email Nenah Sylver for tech support.
Nenah is an author and wellness consultant,
not a computer maven. If you email her for tech help,
you’ll frustrate her because she’ll want to help you
and probably won’t be able to. Plus,
you’ll frustrate yourself because writing Nenah first
will delay your getting help and you'll end up
having to view the Support Area anyway.


We value you, our customers.
Thank you for your patronage.
Be well and happy.